Customer orientation is one of our guiding values and customer satisfaction an important factor steering our operations.
Elisa’s customers include 2.3 million consumers, companies and public administration organisations in Finland, Estonia and around the world. A profound understanding of our customers’ needs is a prerequisite for developing our services to comply with their changing needs. Ensuring the confidentiality of communication and protecting the privacy of individuals are crucial issues for Elisa.
For us, social responsibility means bearing our responsibility for our customers and personnel, in particular.
Our customer orientation consists of data security, safe and accessible services, a comprehensive network and our supply chain.
Combined with our partner network, our continuously developing personnel create a foundation that ensures high-quality services for our customers. For more information on personnel responsibility, please see the Personnel review section of the Elisa 2016 annual report.