Elisa's operational model

Elisa's operational model is based on two business units, production and support functions. The aim of the operational model is to further increase customer orientation and cost-efficiency.

Elisa reports its performance by the following segments:

  • Consumer Customers
  • Corporate Customers

Elisa has operations in all regions in Finland and internationally. Regional competence centers are:

  • Cyber security development – Jyväskylä (cyber security centre in Helsinki)
  • Video conference development – Oulu
  • Contact centres – Joensuu and Kokkola