Organisation

Elisa's operational model

Elisa's operational model is based on two business units, production and support functions. The aim of the operational model is to further increase customer orientation and cost-efficiency.

Elisa reports its performance by the following segments:

  • Consumer Customers
  • Corporate Customers

Elisa has operations in all regions in Finland and internationally. Regional competence centers are:

  • Cyber security development – Jyväskylä (cyber security centre in Helsinki)
  • Video conference development – Oulu
  • Contact centres – Joensuu and Kokkola