Our corporate responsibility is based on Elisa’s strategy and core values, which are customer orientation, responsibility, results orientation, renewal and collaboration. Key corporate responsibility sectors include responsibility for the climate, customer satisfaction and personnel satisfaction. These are also measured through scorecards.

From the viewpoint of corporate responsibility, key megatrends that influence the ICT sector and Elisa’s business are:

World of safe con­nec­tions Trans­fer of fi­nancial power
In the fu­tu­re, ever-pre­sent di­gi­ta­li­sa­tion and cy­ber­secu­ri­ty will beco­me neces­sa­ry fea­tu­res for in­di­vi­duals, ser­vices and pro­ducts. An inc­rea­se in the num­ber of Wes­tern com­pa­nies in de­ve­lo­ping and emer­ging eco­no­mies and the inc­rea­sed sig­ni­ficance of local di­gi­tal in­no­va­tions.
Eli­sa’s ma­te­rial the­mes: Data secu­ri­ty, re­lia­bi­li­ty and re­liable ser­vices. Eli­sa’s ma­te­rial the­mes: Avai­la­bi­li­ty of ser­vices and res­pon­sible sourcing chain.
Ageing po­pu­la­tion Sus­tai­nable de­ve­lop­ment
The pro­por­tion of the el­der­ly (aged over 65) po­pu­la­tion will grow, and they will en­joy a hig­her stan­dard of li­ving. Mo­bi­le health care, re­mo­te mea­su­re­ments and ana­ly­ses will enable ageing people to con­ti­nue li­ving at home. Scarce na­tu­ral re­sources and cli­ma­te chan­ge will gui­de socie­ties towards uti­li­sing know­led­ge and di­gi­ta­li­sa­tion more in­tel­li­gent­ly. Ser­vices will be pro­vi­ded more ef­fec­ti­ve­ly, vir­tual­ly and th­rough te­lewor­king.
Eli­sa’s ma­te­rial the­mes: Ease of use and avai­la­bi­li­ty of ser­vices. Eli­sa’s ma­te­rial the­mes: Network ener­gy con­sump­tion, recycling of de­vices, the use of re­newable ener­gy and requi­re­ments po­sed by en­vi­ron­men­tal le­gis­la­tion.


Material issues

In recognising Elisa’s material corporate responsibility, we take into account the most important financial, social and environmental effects of our operations, products and services, as well as other significant trends affecting the industry and referenced  GRI G4 reporting principles.

To prioritise these aspects of corporate responsibility, we sent an extensive stakeholder questionnaire to all our most important stakeholders in 2015.

The material aspects were reassessed in autumn 2016 with a corporate responsibility survey at our stores and feedback from stakeholders. The importance of the material aspects to the business units was assessed by Elisa’s corporate responsibility management team. The results are described below:


Most material issues and key focus areas for our reportinga are:

  • Data security and privacy protection
  • Financial responsibility
  • Availability, safety and accessibility of services
  • Responsible employer
  • Energy efficiency and climate change
  • Ensuring operational reliability in society
  • Responsible customer communications