CEO's review

(From Interim Report Q1 2019)

The 5G era has begun and Elisa has improved its competitivenes 

Despite the challenging market situation, Elisa continued to strengthen its competitiveness by improving quality and customer experience. In the second quarter, comparable EBITDA increased on the previous year, while revenue decreased slightly, due to a decrease in equipment sales, as well as interconnection and roaming revenue.

The importance of communication services in the daily lives of consumers, corporate customers and organisations continues to increase. Customers are increasingly choosing faster mobile broadband subscriptions. The post-paid mobile subscription base increased by 27,200 subscriptions during the quarter and the prepaid subscription base by 4,100 subscriptions. The fixed-network broadband subscription base decreased by 5,100 subscriptions. 

Elisa became the first and only operator in Finland to sell 5G subscriptions. It also became the first Nordic operator to sell a 5G phone to a customer. Pre-purchasing of several 5G phone models began in the second quarter of the year, and more models will become available during the third quarter. The 5G network in Turku became the largest in the Nordic countries, and the world’s first 5G cafés were opened in Turku.  

Elisa introduced an eSIM subscription for consumers and corporate customers. Consumers can use this new type of SIM card in smartwatches, for example, and companies can use it in industrial IoT connections. Finland became the first country in the world to use 5G in television broadcasts when Elisa Viihde Sport broadcast Mestis ice hockey league matches over a 5G network in 4K resolution.

In the realm of corporate responsibility, we sponsored the 2019 World Summit of Students for Climate, providing many forms of support. At the summit, young people aged 14–17 expressed their concerns about climate change and presented practical solutions. 

We made the Great Place to Work Finland list again, being the largest company on the list for the third consecutive year. This year, we were also listed among the best places to work in Europe for the first time. Our employees appreciate our development and learning opportunities in particular, as well as our exceptionally flexible working practices.

The continuous improvement of the customer experience and quality are integral parts of our corporate culture, and we will continue to focus on them strongly. Increasing productivity, expanding our digital services internationally and creating value with data, as well as our strong investment capability, will continue to lay a solid foundation for creating value competitively in the future.

Veli-Matti Mattila