Safety, accessibility and ease of use of our inspirational services are the most important issues when developing the customer experience.
Our aim is to design services based on needs of the our customers. The excellence in customer encounter is ensured by collecting and analysis of customer feedback and by regularly inviting our customers to both meet our service designers and to test our current and coming digital services. The active dialogue and encounter with customers is vital to get consumer insights. It enables our agility with emerging consumer needs, habits and demands.
Online services are increasingly used with mobile devices. To ensure the best user experience, all Elisa's services are designed first for small screens and after that to be responsive in larger once.
To meet the needs of our multi-culture customers we have increased our ability to produce services in different languages and with clear language.
Safety, accessibility and ease of use of our inspirational services are the key issues when developing the customer experience.